PCS@Home Service Agreement 

Welcome to PCS@Home! By using our services, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Services Provided

Family-Friendly Cybersecurity Package

For $19.95/month per unit, we provide:

  • Advanced Antivirus and Malware Defense
  • Proactive Threat Monitoring
  • Instant Remote Support

Small Business IT Support Package

For $39.95/month per unit, we offer:

  • Remote IT Support
  • Advanced Cybersecurity Protection
  • Software Updates & Patch Management
  • Proactive Monitoring

Additional Services

Services outside the chosen package are billed at $125/hour.

2. Fees and Payment Terms

  • Monthly fees are due at the start of the billing cycle and renew automatically unless canceled with 30 days’ written notice.
  • Late payments (15+ days overdue) incur a 2% monthly late fee.
  • Non-payment beyond 30 days may result in service suspension or termination.
  • Disputed charges must be submitted in writing within 10 business days of the invoice date.
  • Services are non-refundable, including unused portions of a billing cycle.

3. Customer Responsibilities

  • Provide accurate information and access to necessary systems and devices.
  • Maintain a backup of critical data. PCS@Home is not responsible for data loss.

4. Term and Termination

  • Agreements are month-to-month unless canceled with 30 days’ notice.
  • PCS@Home may terminate services immediately for violations of terms or illegal behavior.

5. Confidentiality

PCS@Home ensures the confidentiality of any personal, business, or technical information disclosed during service provision.

6. Limitation of Liability

PCS@Home is not liable for:

  • Direct, indirect, incidental, or consequential damages (e.g., data loss, business interruption, system failures).
  • Events outside our reasonable control.

7. Governing Law

These terms are governed by the laws of Florida and Sarasota County. Any disputes shall be resolved in Sarasota County courts.

By using PCS@Home services, you confirm acceptance of these Terms and Conditions.

For questions, contact us at support@gopcshome.com.